Arizona Therapeutic Walk-In Tubs (www.walk-intubs.com) will only accept a return if it is in the original manufacturer’s packaging. Products can only be returned within 30 days and with an RMA#. The tub must be brand new (never used) and in perfect condition with all manufacturer’s packaging and accessories included. Customer is responsible for return shipping costs. In order to keep our prices at their lowest, we charge a 25% restocking fee and your original shipping and processing charges will not be refunded. Items returned after 30 days are subject to a higher restocking fee. By purchasing from walk-intubs.com you agree with our terms of purchase and return policy which is provided prior to your walk-in tub purchase.
To request an RMA#, please call 855-629-5003 or contact customer service.